How can we help?

Open Students and choose Add student. Add the parent's name and email (that's where reminders, invoices and homework links go), the rate you charge and whether lessons are online.

Open Calendar and choose New lesson. Pick the student, day and time. Lessons can repeat weekly, and you can reschedule or cancel a single lesson without changing the rest.

TutorFlow emails parents before each lesson, at the times you choose in Settings (for example 24 hours before). Times are shown in the parent's own timezone, and online lessons include your meeting link.

Save one meeting link in Settings. It's added to the reminders for every student marked as online.

No. Parents get emails with secure links that only work for them and expire. From those links they can view and pay invoices and hand in homework.

Your first month is free. A card is needed to start, and we email you 3 days before your first payment. Cancel before the trial ends and you pay nothing — cancelling during the trial ends access straight away. One free trial per person.

Solo is 50% off for your first 12 paid months: $12.50 a month instead of $25, or $125 for your first year on yearly billing. Paused months don't count. If you cancel and come back later, it's the standard price.

Go to Settings › Billing and choose Switch. The change happens at the end of your current period, so you're never charged twice.

Yes, from Settings › Billing: 1 or 2 months at a time, up to 2 times in 12 months. While paused you're not charged, no emails go out, and you can look at everything but not change it. You can resume early at any time.

Go to Settings › Billing and choose Cancel subscription. After the trial you keep access until the end of the period you've paid for, and you can download your data as CSV files.

We email a receipt after every payment. All receipts, and the option to update your card, are in Settings › Billing.

Share your link from Settings › Refer a friend. When a friend signs up with it and makes their first payment, you both get a free month as credit.

By bank transfer — your BSB and account number are on every invoice, and you mark it as paid — or by card, if you've set up card payments.

Open Payments and follow the steps. Stripe, our payments partner, asks for some details to verify your identity and where to send your money. It takes about 5 minutes.

TutorFlow takes 5% of each card payment plus a 1.7% + 30c card processing fee, before the money reaches you. Bank transfers are free.

Card payments collect in your balance on the Payments page. Choose Cash out (minimum $20.00) to send it to your bank account.

Refunds are made from your Stripe dashboard: open Payments in TutorFlow and choose Open Stripe. The card processing fee and TutorFlow's fee aren't returned on refunds.

Yes. In Settings you can turn on payment reminders for overdue invoices, and optionally a late fee that's added the day after the due date.

Open Homework and choose New homework. You can attach files, and the parent gets a link to see it and hand in their work.

Photos (JPG, PNG, WebP) and PDFs, up to 10 MB each. Photos are made smaller automatically before uploading.

Files are deleted 2 months after you mark the homework as reviewed. We email you 7 days before, so you can download anything you want to keep.

Only you. Every record is locked to your account in the database, so no other tutor can see or change it. Parents only see what their own link is for.

Each link is long and random, works for one invoice or homework only, and expires. We store only a scrambled version (a hash) of each link, never the link itself.

No. Card payments are handled by Stripe, which is certified to the highest payment security standard (PCI DSS Level 1). TutorFlow never sees full card numbers.

Never. We only use your data and your families' details to run TutorFlow for you. See the Privacy Policy for details.

Download anything you want to keep from Settings, then email hello@tutorflow.au from your account's email address and we'll delete your account and data.